Client Support
Use the quickest route below. Support is for existing enquiries, quotations, invoices, receipts, project files and access issues. New work can still start through Request a Project.
Choose a support route
If you already have a Premium reference number, include it when contacting the team. That makes it easier to find the correct enquiry or document.
Existing project request
Recover your secure request page using the original reference number, email address and phone number. From there you can add notes, drawings, photographs or other files.
Manage Existing RequestQuotation / invoice / receipt
Email Premium and include the quotation, invoice or receipt reference shown on the document. You can also call if the question is easier to explain directly.
Files & website access
If a file will not upload, a secure request link is not working, or you encounter another website issue, contact Premium and describe what happened. Do not send passwords or MFA codes.
Email website support ↗New project
Use the project request form to share the project type, location, timing, scope and any supporting material you already have.
Request a ProjectBefore contacting support
Quick answers
Check the FAQ page for common project questions, or contact Premium directly when the issue is specific to your request or document.